Privacy Policy

THE FOOD ADVENTURE CLUB PTY LTD (ABN 71 697 837 004) ("The Food Adventure Club", "we", "us", "our") is committed to protecting your privacy and handling personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our tours, services, websites, and related activities.

This Privacy Policy should be read together with our Terms and Conditions for Tour Participants. If there is any inconsistency, this Privacy Policy applies to the handling of personal information.

1. Scope and Application

This Privacy Policy applies to personal information we collect from:

• individuals who enquire about, book, or participate in our tours;
• individuals included in a booking made by another person;
• individuals who communicate with us or interact with our websites, platforms, or content.

We operate from Australia and provide international travel services. As a result, personal information may be processed in multiple jurisdictions.

2. What Personal Information We Collect

We may collect and process the following categories of personal information, depending on the nature of your interaction with us:

2.1 Identification and Contact Information

• full name;
• date of birth;
• nationality;
• email address;
• telephone number;
• residential or mailing address.

2.2 Travel and Booking Information

• passport details, including passport number, issuing country and expiry date;
• visa or travel permit information;
• emergency contact details;
• rooming preferences and special requests;
• travel insurance details.

2.3 Health and Safety Information

• medical conditions;
• allergies and dietary requirements;
• mobility limitations or disabilities;
• other information reasonably required to support your safety and participation in a tour.

This information may constitute sensitive or special category personal information under applicable data protection laws.

2.4 Communications and Interactions

• correspondence with us, including emails, messages, and enquiries;
• feedback, complaints, or incident reports.

2.5 Technical and Usage Information

• IP address;
• device and browser information;
• website usage data and analytics.

3. How We Collect Personal Information

We collect personal information when you:

• make an enquiry or booking;
• complete booking forms or provide tour manifests;
• communicate with us directly or indirectly;
• interact with our website, platforms, or content;
• provide information through third parties acting on your behalf, including travel agents or group organisers.

4. Purpose of Collection and Lawful Basis

We collect and use personal information only where reasonably necessary to:

• arrange, coordinate, and deliver tours;
• manage bookings, payments, and logistics;
• ensure participant safety and welfare;
• comply with legal, regulatory, insurance, and government requirements;
• communicate with participants before, during, and after tours;
• manage complaints, incidents, and emergencies;
• improve our services and operations.

Where required by law, we rely on your consent to collect and process personal information, including sensitive personal information. In other cases, we rely on necessity for performance of a contract, compliance with legal obligations, or legitimate business interests.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to deliver our services, including:

• Intrepid Travel Pty Ltd and its related entities, subsidiaries, or affiliates, acting as destination management company and tour operator;
• accommodation providers, transport providers, guides, activity operators, and other local suppliers;
• insurers, medical providers, and emergency services;
• government authorities, border agencies, and regulatory bodies, including foreign governments;
• professional advisers, auditors, and service providers.

All third parties receive personal information only for purposes connected with the delivery of the tour or compliance with applicable laws.

6. International Data Transfers

Due to the international nature of our tours, personal information may be transferred to, stored, or processed in countries outside Australia, including but not limited to China.

By booking or participating in a tour, you acknowledge and consent to the overseas disclosure of your personal information for the purposes described in this Privacy Policy. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable data protection laws.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Access to personal information is restricted to personnel and service providers who require it for legitimate purposes. Despite these measures, no method of transmission or storage is completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, insurance, and record-keeping requirements.

When personal information is no longer required, we take reasonable steps to delete or de-identify it, unless retention is required by law.

9. Data Subject Rights

Depending on your location and applicable laws, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion or restriction of processing, subject to legal limitations;
• withdraw consent where processing is based on consent.

Requests may be made by contacting us using the details below. We may require verification of identity before responding.

10. Data Breaches

If we become aware of a data breach that is likely to result in serious harm or that requires notification under applicable laws, we will take reasonable steps to investigate, mitigate, and notify affected individuals and regulators as required.

11. Marketing Communications

We may use contact details to send information about tours, updates, or related offerings where permitted by law. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.

12. Third-Party Websites

Our websites or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

13. Children

Our tours are generally intended for adults. Where information relating to minors is collected, it is handled only with appropriate authority and for the purposes of tour participation.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will apply from the date of publication.

15. Contact Us

For questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

THE FOOD ADVENTURE CLUB PTY LTD
Email: info@thefoodadventureclub.com
Address: 4/23 Hunt Street, North Parramatta NSW 2151 Australia

16. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia, and applicable Australian privacy legislation.